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SHIPPING & RETURNS

SHIPPING POLICY

At Jalans Jewellery and Gem Creation, we strive to provide a seamless and delightful shopping experience for our valued customers. This includes ensuring a smooth and efficient shipping process for all jewellery orders. Please take a moment to review our shipping policy outlined below:

  1. Order Processing Time:

    • Once your order is placed and payment is successfully processed, our team will begin processing your order within 2 business days. Please note that processing times may vary depending on the complexity of the item, customization requests, and order volume.

  2. Shipping Methods and Delivery Time:

    • We offer a variety of shipping methods to accommodate your needs. During the checkout process, you can choose from the available shipping options based on your location and desired delivery speed.

    • Delivery times will vary based on your selected shipping method and your delivery address. Please note that the estimated delivery time is calculated from the date of shipment, not the date of purchase.

  3. Shipping Costs:

    • Shipping costs will be calculated based on the weight, dimensions, and destination of your order. You can view the shipping costs during the checkout process before finalizing your purchase.

    • Occasionally, we may offer free shipping promotions. Such promotions, if available, will be clearly stated on our website or communicated through our marketing channels.

  4. Shipment Tracking:

    • Once your order has been shipped, you will receive a confirmation email with a tracking number. This tracking number will allow you to monitor the progress of your shipment and estimate the expected delivery date.

    • Please note that it may take up to 48 hours for the tracking information to be updated in the courier's system.

  5. International Shipping:

    • We offer international shipping to select countries. However, customs duties, taxes, and other fees may apply based on your country's regulations. Any additional charges incurred during the customs clearance process will be the responsibility of the customer.

    • Please note that international shipments may be subject to customs delays, which are beyond our control. We appreciate your patience in such situations.

  6. Order Tracking and Support:

    • If you have any questions or concerns about your order's shipping status, you can reach out to our customer support team. Our dedicated representatives will be happy to assist you and provide the necessary support to track your order.

  7. Order Modifications and Address Changes:

    • To ensure prompt delivery, please review your shipping address carefully before submitting your order. In the event that you need to modify your order or shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been shipped.

Please note that this shipping policy is subject to change without prior notice. Any updates or modifications to the policy will be communicated on our website.

If you have any further questions or require assistance regarding our shipping policy, please feel free to contact our customer support team. We are committed to providing an exceptional shopping experience and look forward to serving you.

Thank you for choosing Jalans Jewellery and Gem Creation!

RETURN & EXCHANGE POLICY

At Jalans Jewellery and Gem Creation, we want you to be completely satisfied with your jewellery purchase. We understand that sometimes you may need to return or exchange an item, and we are here to assist you. Please review our return and exchange policy below:

  1. Eligibility for Returns and Exchanges:

    • We accept returns and exchanges within 14 days from the date of delivery. To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging.

    • Personalized or custom-made jewellery items may not be eligible for return or exchange unless there is a manufacturing defect or error on our part.

  2. Process for Returns and Exchanges:

    • To initiate a return or exchange, please contact our customer support team within the specified return period. Our representatives will guide you through the process and provide you with the necessary instructions.

    • Please ensure that the item is securely packaged to prevent damage during transit. We recommend using a reputable shipping service with tracking and insurance to return the item to us.

  3. Return and Exchange Shipping Costs:

    • If the return or exchange is due to a manufacturing defect, error on our part, or damaged item during transit, we will cover the return shipping costs. In such cases, please follow the instructions provided by our customer support team.

    • If the return or exchange is due to personal reasons or a change of mind, the customer will be responsible for the return shipping costs.

  4. Refunds and Store Credits:

    • Once we receive the returned item and verify its condition, we will process the refund or exchange. Refunds will be issued to the original payment method used during the purchase.

    • If you prefer an exchange, we will arrange for the new item to be shipped to you promptly. Any price differences between the original and exchanged item will be handled accordingly.

    • In certain cases, we may issue a store credit instead of a refund. Store credits can be used towards future purchases on our website.

  5. Non-Returnable and Non-Exchangeable Items:

    • For hygiene and safety reasons, we cannot accept returns or exchanges on earrings (for pierced ears), unless there is a manufacturing defect or damage during transit.

    • Custom-made or personalized jewellery items, including engraved pieces, may not be eligible for return or exchange unless there is a manufacturing defect or error on our part.

  6. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly by offering a replacement, repair, or refund, depending on the circumstances.

  7. Return and Exchange Process Timeline:

    • Once we receive your returned item, it may take 14 business days to process the return or exchange and issue the refund or ship the replacement item. Please note that the actual time may vary depending on the complexity of the request and order volume.

Please note that this return and exchange policy is subject to change without prior notice. Any updates or modifications to the policy will be communicated on our website.

If you have any further questions or require assistance regarding our return and exchange policy, please feel free to contact our customer support team. We are dedicated to ensuring your satisfaction and will be glad to assist you.

Thank you for choosing Jalans Jewellery and Gem Creation!

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